SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superb Item Emporium (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://superbitememporium.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been using this ergonomic vertical wireless mouse for a few weeks now, and I must say it's exceeded my expectations. The unique design is not only comfortable but also helps maintain a natural hand position which has significantly reduced the strain on my wrist. Moreover, the silent operation of its buttons makes it ideal to use in quiet environments or late at night. The added bonus? Its energy efficiency - automatically going into sleep mode when not in use. And let's not forget about the precise control and multi-device switching feature that are absolute game-changers.
I've been using this mouse for a week now, and I can't believe difference it's made. No more hand fatigue after long workdays! 🙌
This vertical mouse is amazing! Been using it for my design projects and the precision is 👌. Plus, no discomfort even after hours of use.
The best part about this wireless mouse? silent clicks. Now I don't anyone when working late at night.
i love how comfortable this vertical mouse feels in my hand. helps me maintain good posture too!
Got tired of constantly recharging my old mouse so decided to give this one a go due to its energy efficiency feature...best decision ever!
The multi-device switching on this thing is a lifesaver during busy days at work 😅
Excellent mouse, very comfortable and practical, good sensitivity adjustment to be able to work with long or short movements according to the user's taste
The multi-device switching on this thing is a lifesaver during busy days at work 😅
the bluetooth 5.0 connectivity works like a charm - no lag whatsoever.
Was easy to get used to! Very comfortable and the construction is very good too Very satisfied 👍
This ergonomic wireless mouse has changed the way I game – accurate tracking and zero strain on my wrist.
Great product. You need get used to it to use smoothly other than that good product 😊
I've always wanted to try a vertical style mouse but didn't want to pay a lot of I didn't like it but still wanted a good quality mouse. This mouse is the real deal. Very comfortable in my hand, I have pretty big hands. The left and right mouse buttons and scroll wheel feel good. The 2 buttons on the back leave a little to be desired. Those buttons work but are very "soft" and there's no click or anything confirming that you clicked the button. Overall though this is a quality mouse. It uses one AA battery...not sure how long of life it will get out of one battery but we'll find out. Just gotta make sure to turn it off when you're done using it. I tested it using the 2.4ghz dongle. Haven't tested it using Bluetooth.
It works perfectly with my laptop and Android phone. Really lighter than my previous mouses. It took me a little practice to be adapted but it feels my wrist and hand comfortable.
No more awkward arm positions or discomfort thanks to the unique vertical design of this awesome little gadget
Arrived correctly, came well packed and works correctly, but I thought it was a little small for my hand...
Who knew something as simple as changing your computer mouse could improve productivity so much? SO good 😍
this ergonomic wonder has drastically reduced my hand fatigue, couldn’t be happier with it!
Great mouse: quiet clicks, forward back. Under my palm, there is not enough continuation of the body from below so that the Palm does not rub against the table.
Love that I have freedom to move around with an extended wireless range, not chained to desk anymore
Finally found a perfect companion for those marathon gaming sessions 👍